Shipping & Delivery
Last Updated: [17/12/2024]
At MBX Mart, we are dedicated to ensuring that your orders are delivered reliably and efficiently. This Shipping & Delivery policy outlines how we process, ship, and deliver your purchases from www.mbxmart.com.
1. Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been processed, you will receive a confirmation email with tracking details.
2. Shipping Methods
We partner with trusted and reliable shipping carriers to ensure your order arrives safely and on time.
- Local Shipping (UAE): We offer standard and expedited shipping options for orders within the UAE.
- International Shipping: We ship worldwide using international courier services. Shipping options will vary depending on the destination.
3. Delivery Timelines
Estimated delivery times are as follows:
- Local Deliveries (UAE): 2-5 business days.
- International Deliveries: 7-15 business days, depending on your location and customs processing times.
Please note that delivery times may be affected by external factors such as holidays, weather conditions, or customs delays. We will do our best to keep you updated in case of any disruptions.
4. Shipping Rates
- Shipping charges will be calculated at checkout based on the destination, order size, and shipping method selected.
- Any additional customs duties, taxes, or import fees for international orders are the responsibility of the customer.
5. Tracking Your Order
Once your order has been shipped, we will provide a tracking number via email. You can track the status of your shipment using the carrier’s tracking portal.
If you have any issues with tracking your order, please contact us at customercare@mbxmart.com or call us at +971 50 775 0770.
6. Shipping Restrictions
While we strive to deliver to as many locations as possible, there may be certain destinations we are unable to ship to due to carrier restrictions or legal regulations. If your location is restricted, we will notify you during the checkout process.
7. Delayed or Missing Shipments
If your order has not arrived within the estimated delivery window, please:
- Check the tracking information provided in your email.
- Contact the carrier for more details.
- Reach out to us at customercare@mbxmart.com if further assistance is required.
We will work diligently to resolve any shipping issues and ensure your order is delivered as quickly as possible.
8. Contact Us
For any questions or concerns regarding our Shipping & Delivery policy, please contact us:
- Address: Dubai, United Arab Emirates
- Phone: +971 50 775 0770
- Email: customercare@mbxmart.com
