Delivery Information
Last Updated: [17/12/2024]
At MBX Mart, we are committed to providing clear and reliable delivery services to ensure your orders arrive on time and in excellent condition. Please review the details below for our delivery process.
1. Delivery Coverage
- Local Delivery: Available across all locations in the United Arab Emirates (UAE).
- International Delivery: We deliver to multiple destinations worldwide. Please check availability during checkout.
2. Delivery Timelines
- Local Delivery (UAE): Estimated delivery within 2-5 business days after order processing.
- International Delivery: Estimated delivery within 7-15 business days, depending on the destination and customs clearance.
Delivery times are approximate and may vary due to factors beyond our control, such as public holidays, weather disruptions, or customs delays.
3. Delivery Charges
- Shipping charges are calculated at checkout based on your order size, weight, and delivery destination.
- Any customs duties, taxes, or additional fees for international deliveries will be the responsibility of the customer.
4. Order Tracking
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s status. You can track your delivery through the carrier’s tracking portal.
For any tracking issues, please contact us at customercare@mbxmart.com or call +971 50 775 0770.
5. Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable:
- A re-delivery attempt will be arranged where possible.
- Additional shipping fees may apply for repeated failed delivery attempts.
Please ensure your shipping details are accurate to avoid delays.
6. Damaged or Missing Items
If you receive a damaged package or your order is incomplete, please notify us within 48 hours of delivery. Contact our support team with your order details, and we will promptly resolve the issue.
7. Contact Us
For any delivery-related questions or support, reach out to us:
- Address: Dubai, United Arab Emirates
- Phone: +971 50 775 0770
- Email: customercare@mbxmart.com
